I agree, I had a similar situation in session this week. Had to close the whole session and restart not a professional look at all. We are looking at alternative platforms
We have been working with GoTo since 2015 and there have really never been any problems. This new experience is really very detrimental. We had over 60 participants in the training yesterday and it was now the 5th problem in 14 sessions - it seems very unprofessional, I agree.
Yesterday, after the participants logged out, I started the training several times and the problem that nothing worked after clicking on the control panel did not occur. So it only seems to be a problem when customers are present...
THP , Marydela thanks for visiting the GoTo Community. We are currently aware with the release of flexible layout, when sharing the screen, the need to keep chat pinned on top is currently not available. This has been shared with the team, I don't have an update on the availability but we will let the Community know. There is a feature idea here where customers can comment and kudo the idea, I encourage you to add your voice. Thanks.
