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Forum Discussion
Chat Box unable to function during a powerpoint
For the last few weeks, our instructors have complained that the chat box is no longer visible while going through a PowerPoint. Many of them have confirmed that it used to work, but no longer does. ...
We have been working with GoTo since 2015 and there have really never been any problems. This new experience is really very detrimental. We had over 60 participants in the training yesterday and it was now the 5th problem in 14 sessions - it seems very unprofessional, I agree.
Yesterday, after the participants logged out, I started the training several times and the problem that nothing worked after clicking on the control panel did not occur. So it only seems to be a problem when customers are present...
THP , Marydela thanks for visiting the GoTo Community. We are currently aware with the release of flexible layout, when sharing the screen, the need to keep chat pinned on top is currently not available. This has been shared with the team, I don't have an update on the availability but we will let the Community know. There is a feature idea here where customers can comment and kudo the idea, I encourage you to add your voice. Thanks.
