Forum Discussion
Chat does not show new messages once you copy from the chat and paste into another application
Hi - two of our teammates have experienced this...during a webinar, we run a separate chat in another application (Microsoft Teams) that we copy and paste GoTo messages into so that the team can deci...
VRLDO Thanks for outlining this experience.
I'm not entirely sure what is going on, I tried running a Training and then cutting and pasting a chat into Slack, but I wasn't seeing the chat messages disappear after.
For the two members who are experiencing this, what type of hardware and OS are they on? Is this always the experience? How long has this been going on ?
To clarify, they can see the Chat window itself, but it doesn't populate? Are they able to see their own chats?
VRLDO thank you for posting this so I could find it! We are having the same issue.
The desired behavior is that within the chat window, when users send chat messages, the window scrolls to show the new messages as they are posted. That way, the instructor can see new messages as they are posted, with no interaction with the chat window needed. New messages appear.
The behavior that I see: when users send new chat messages, they do not appear in the chat window. The chat window gets a scroll bar, but the view does not change. The instructor can see new messages only if they move to the chat window and use the scroll bar to scroll down to see new messages. New messages cannot be seen unless the instructor actively scrolls down to them. Often new messages are missed because the instructor has not manually scrolled down every few minutes to see them.
