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Forum Discussion
Excusing an Attendee
I've noticed that occasionally, I will not be able to excuse an attendee during a training session. Is there some reason for this?
HI galmind , I haven't heard this before. Can you tell me a bit more about your set-up? I'd like to try and test it out. What type of device are you using for your trainings? Do you by any chance know how those you can't dismiss are connecting?
I deliver classes on my agency laptop. I usually launch through the desktop app either from the office or remotely from home using our VPN. We do require our students to attend on their laptop/pc and not a cellular device because we seem to have reporting issues with those.
galmind thanks for getting back to me.
I've not been able to replicate this on my end, a couple more questions:- Are you using the new GoTo app or the classic version?
- When You click on excuse does anything happen? Is excuse still visible?
- How regularly does this happen?
- If you would like to PM me the Training ID when this happened and the name that you were unable to dismiss we can ask the product team to take a look. To PM click on my username KateG on the left, in the next screen the top right you will see the option to Message Me
