Forum Discussion

galmind's avatar
galmind
Active Contributor
11 months ago

Excusing an Attendee

I've noticed that occasionally, I will not be able to excuse an attendee during a training session.  Is there some reason for this?
galmind's avatar
galmind
Active Contributor
10 months ago

What I'm finding is that individuals who are logged in on multiple devices seem to be the ones I cannot excuse.  

KateG's avatar
KateG
GoTo Manager
10 months ago

Hi galmind thanks for getting back to me. Can you clarify this a bit more? The same person is logged in using multiple devices? 

  • KateG's avatar
    KateG
    GoTo Manager
    9 months ago

    galmind thanks  for the follow-up would you happen to have the name or email of the person you could not dismiss?

     

    You can PM me, click on my username KateG on the left, in the next screen the top right you will see the option to Message Me. 

     

     

  • galmind's avatar
    galmind
    Active Contributor
    9 months ago

    Hello;

     

    I have finally had a session today that has allowed me to respond to your request.  I had an attendee who we wanted to excuse but I could not.  I tried multiple times to remove this person but without success.  The training ID:   261-409-484.  I cannot verify what type of device the person used but I could not see him on camera after asking him to enable it several times.

  • KateG's avatar
    KateG
    GoTo Manager
    10 months ago

    galmind Thanks for getting back to me. I'm not able to replicate this behavior on my side. 

     

    If you can,  would you PM me the Training ID when this happened and the name that you were unable to dismiss we can ask the product team to take a look.

     

    To PM click on my username KateG on the left, in the next screen the top right you will see the option to Message Me 

  • galmind's avatar
    galmind
    Active Contributor
    10 months ago

    That's right.  When an attendee signs in with a cell, tablet and/or laptop or desktop, we have difficulty excusing them.  Our in-house policy is that our students attend ONLY via computer/laptop so we excused them if we see they are logging in on anything other than that.  This seems to be when we have the problems described.