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galmind's avatar
galmind
Active Contributor
2 years ago

Excusing an Attendee

I've noticed that occasionally, I will not be able to excuse an attendee during a training session.  Is there some reason for this?
KateG's avatar
KateG
GoTo Manager
2 years ago

galmind Thanks for getting back to me. I'm not able to replicate this behavior on my side. 

 

If you can,  would you PM me the Training ID when this happened and the name that you were unable to dismiss we can ask the product team to take a look.

 

To PM click on my username KateG on the left, in the next screen the top right you will see the option to Message Me 

galmind's avatar
galmind
Active Contributor
2 years ago

Hello;

 

I have finally had a session today that has allowed me to respond to your request.  I had an attendee who we wanted to excuse but I could not.  I tried multiple times to remove this person but without success.  The training ID:   261-409-484.  I cannot verify what type of device the person used but I could not see him on camera after asking him to enable it several times.

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    galmind thanks  for the follow-up would you happen to have the name or email of the person you could not dismiss?

     

    You can PM me, click on my username KateG on the left, in the next screen the top right you will see the option to Message Me.