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ContinuingEdBLD's avatar
ContinuingEdBLD
New Contributor
4 years ago
Solved

Go To Training Recorded the wrong screen

While doing a training on a dual monitor, we shared an excel spreadsheet on the left monitor, which it recorded. We stopped sharing it and just had cameras turned on the rest of the training, but the...
  • AshC's avatar
    AshC
    4 years ago

    ContinuingEdBLD   It could be a failure of the cloud recording storage or conversion.  I would host a test session now, broadcasting your webcams and desktop to see if the problem persists.  You can also file a case with Customer Support to see if there's any chance of recovering the webcams by re-converting the original cloud file. 

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

Hi ContinuingEdBLD 

It sounds like you are simply missing the webcam feeds for this event?  If so, are you saving the recording online, or on the local PC? 

  • ContinuingEdBLD's avatar
    ContinuingEdBLD
    New Contributor
    4 years ago

    Yes, we were missing the webcams feed in the recording. We save the recording online and have it set to record webcams as well. It's strange as this has never happened before, and it always successfully records cameras. Could there be a setting somewhere else or some type of block on the computer itself? We use Windows 10

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

      ContinuingEdBLD   It could be a failure of the cloud recording storage or conversion.  I would host a test session now, broadcasting your webcams and desktop to see if the problem persists.  You can also file a case with Customer Support to see if there's any chance of recovering the webcams by re-converting the original cloud file. 

      • ContinuingEdBLD's avatar
        ContinuingEdBLD
        New Contributor
        4 years ago

        Thanks, AshC! We'll file a case with customer support. We appreciate your help.