Forum Discussion

JHippler's avatar
JHippler
Active Contributor
4 years ago

GTT .ics calendar files will not open

Our training team has been receiving customer attendee feed and personally experiencing a situation where "Add to Calendar" .ics files will sometimes not open and cannot be saved to their MS Outlook ...
  • GlennD's avatar
    GlennD
    4 years ago

    Thank you, this is an issue we have seen with Outlook and GoToWebinar as well in the past. Outlook does not like irregularly scheduled events, so far the only work around for this issue is to manually import the calendar event into Outlook.

     

GlennD's avatar
GlennD
GoTo Manager
4 years ago

Hi JHippler 

 

Can you please provide some more details about what happens when they try to open the .ics file and add the event to their calendars, do they see any kind of error message? Also, do the affected trainings have anything in common? Are they one off events or series?

 

 

  • JHippler's avatar
    JHippler
    Active Contributor
    4 years ago

    When downloading a GoToTraining .ics file to my laptop, the file does not open when I attempt to add it to my Outlook calendar. I've tried double-clicking the file and using the "Open With" menu option and nothing happens.

     

    This only occurs with recurring GTT events. One-time GTT events open fine and as expected.

    • GlennD's avatar
      GlennD
      GoTo Manager
      4 years ago

      Hi JHippler 

       

      With these events, how are they scheduled? Weekly, monthly or some custom schedule? In Outlook if you open your calendar and import the ics calendar file does it still give the error? 

       

       

      • JHippler's avatar
        JHippler
        Active Contributor
        4 years ago

        These are recurring events on a custom schedule