Forum Discussion

JHippler's avatar
JHippler
Active Contributor
4 years ago

GTT .ics calendar files will not open

Our training team has been receiving customer attendee feed and personally experiencing a situation where "Add to Calendar" .ics files will sometimes not open and cannot be saved to their MS Outlook ...
  • GlennD's avatar
    GlennD
    4 years ago

    Thank you, this is an issue we have seen with Outlook and GoToWebinar as well in the past. Outlook does not like irregularly scheduled events, so far the only work around for this issue is to manually import the calendar event into Outlook.

     

JHippler's avatar
JHippler
Active Contributor

These are recurring events on a custom schedule

GlennD's avatar
GlennD
GoTo Manager
4 years ago

Thank you, this is an issue we have seen with Outlook and GoToWebinar as well in the past. Outlook does not like irregularly scheduled events, so far the only work around for this issue is to manually import the calendar event into Outlook.

 

  • JHippler's avatar
    JHippler
    Active Contributor
    4 years ago

    Checking back in on this issue. Has this been resolved? Is LogMeIn not interested in resolving this issue? 

     

    We use recurring irregular custom schedules for our GTT events frequently. This has worked in the past and is a huge inconvenience that it no longer works.

     

    Any resolution update?

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

      JHippler  I'm sorry this is still a conflict with Outlook Calendar acceptance criteria.