Forum Discussion

IOG-FSU's avatar
IOG-FSU
Active Contributor
5 years ago
Solved

GTT: Switch to Desktop Option Missing?

Good morning,   Where has the "Switch to Desktop" option gone in the new version?    We utilized this option to ensure our panel of presenters were able to share webcams without the ability for a...
  • AshC's avatar
    AshC
    4 years ago

    Hi everyone, 

    I am sorry for any inconvenience this change caused you and your audience. 

     

    To give you a better understanding of this update, we are moving closer to a more fluid GoTo experience and account set up, where you'll soon have additional features and functions available to choose from.  Based upon the number of attendees who were utilizing the desktop app there was a decision made to start disabling native software options in favor of the web experience.  Although we have now pushed this update back temporarily, it's still moving forward in the coming weeks and we will update the Community with those expected changes soon. 

     

    For a reference of what else to expect and how to guide your audience, please see this support page: https://support.goto.com/training/new-experience-guide 

     

    If you need to switch back temporarily and do not see the ability to do so in your account, please click my Community name in order to send a private message with your GoTo Organizer email address. 

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

IOG-FSU   I apologize for the difficulty there. 

 

Although there are some bigger changes occurring in the next couple of months where certain Training functions won't work as they used to, you can call into Customer Support to request that your account revert to the previous iteration until these changes become permanent.  

larsen_a's avatar
larsen_a
Visitor
5 years ago

 

Starting this morning, all of our Trainers and Agents are no longer able to use the GoToTraining App. They are forced to use the Web Version of GoToTraining. This will not work, as we are unable to promote anyone to a Co-Organizer in the Web Version, and various other app-based features we rely heavily on are also

 

When following the link to join a class, (Ex: https://attendee.gototraining.com/r/123456789  ) the link is changed to app.goto.com (Ex: https://app.goto.com/training/123456/123456  ) and opens into the Web Version.

 

How do we get all of our Agents back to the Desktop App? The help article says “Note: If you do not see the option to switch to the desktop app, then that means your computer is running an operating system that is not supported by the desktop app (so you will be unable to switch).”

 

This is not the problem, as they are using the same computers they used yesterday. Something changed with GoToTraining between yesterday and today. Perhaps it’s from the upcoming enhancements?

 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    larsen_a   I'm sorry, these changes may not have been communicated properly to some customers. 

     

    Although there are some bigger changes occurring in the next couple of months where certain Training functions won't work as they used to, you can call into Customer Support to request that your account revert to the previous iteration until these changes become permanent.