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GTT: Switch to Desktop Option Missing?
Good morning, Where has the "Switch to Desktop" option gone in the new version? We utilized this option to ensure our panel of presenters were able to share webcams without the ability for a...
Forum Discussion
Hello,
I contacted Customer Support for our GoTo accounts and was told that they have been reverted to the classic view, but when we did a test session, we still are only getting the new view with no option for the desktop version. This is after we cleared cache and uninstalled the desktop versions (per the direction of the support technician). It does not appear that customer support knows how to revert back to the classic version and absolutely no warning or communication was provided before this change went into effect this morning.
hartman_fvtc There may also be a switch inside your account in order to make the change, under your Organizer settings? Let us know if you cannot locate it, and we can take another look at the account.
It is our understanding from the documentation we were sent yesterday that the "switch" in the Organizer account settings is under the "Join" options. Unfortunately, our settings do not display as your documentation says it should. (please see below). None of the 3 GTT accounts that we hold have the option to switch back to the classic view as should be available.
