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IOG-FSU's avatar
IOG-FSU
Active Contributor
4 years ago

GTT: Switch to Desktop Option Missing?

Good morning,   Where has the "Switch to Desktop" option gone in the new version?    We utilized this option to ensure our panel of presenters were able to share webcams without the ability for a...
  • AshC's avatar
    4 years ago

    Hi everyone, 

    I am sorry for any inconvenience this change caused you and your audience. 

     

    To give you a better understanding of this update, we are moving closer to a more fluid GoTo experience and account set up, where you'll soon have additional features and functions available to choose from.  Based upon the number of attendees who were utilizing the desktop app there was a decision made to start disabling native software options in favor of the web experience.  Although we have now pushed this update back temporarily, it's still moving forward in the coming weeks and we will update the Community with those expected changes soon. 

     

    For a reference of what else to expect and how to guide your audience, please see this support page: https://support.goto.com/training/new-experience-guide 

     

    If you need to switch back temporarily and do not see the ability to do so in your account, please click my Community name in order to send a private message with your GoTo Organizer email address.