Forum Discussion

IOG-FSU's avatar
IOG-FSU
Active Contributor
4 years ago

GTT: Switch to Desktop Option Missing?

Good morning,   Where has the "Switch to Desktop" option gone in the new version?    We utilized this option to ensure our panel of presenters were able to share webcams without the ability for a...
  • AshC's avatar
    AshC
    4 years ago

    Hi everyone, 

    I am sorry for any inconvenience this change caused you and your audience. 

     

    To give you a better understanding of this update, we are moving closer to a more fluid GoTo experience and account set up, where you'll soon have additional features and functions available to choose from.  Based upon the number of attendees who were utilizing the desktop app there was a decision made to start disabling native software options in favor of the web experience.  Although we have now pushed this update back temporarily, it's still moving forward in the coming weeks and we will update the Community with those expected changes soon. 

     

    For a reference of what else to expect and how to guide your audience, please see this support page: https://support.goto.com/training/new-experience-guide 

     

    If you need to switch back temporarily and do not see the ability to do so in your account, please click my Community name in order to send a private message with your GoTo Organizer email address. 

KA1's avatar
KA1
Visitor

We tested a GTT session today and it appears our account has automatically been rolled back to the previous version where you have the option to switch to desktop. Anyone else experience the same? Any updates from LogMeIn yet? 

hartman_fvtc's avatar
hartman_fvtc
Active Contributor
4 years ago

We also tested this morning and have NOT been rolled back to the previous/classic version, which is what we would like. I called LogMeIn support this morning and they have said this is an open issue that has not yet been resolved nor do they have an ETA for resolution. We were unexpectedly placed in the new version with no way to revert to the old version and were in the final day of a 3 day training. We have moved our training for next week off GTT and to a competitor's platform as we do not want to risk another surprise.  The lack of communication and resolution has been disappointing.

  • EMurphyInfTrg's avatar
    EMurphyInfTrg
    Contributor
    4 years ago

    Hi 

     

    Thank you for sharing - and sorry to hear of your issues. 

    I will not be moving over to the new version until I have to, and before I get confirmation that there will be no impact on my current api integration with our website. 

     

    I am extremely concerned, if GTT cant get this right. how will it be in other areas. 

     

    I have just posted my concerns over our api integration which took months of painful time and effort, and worried that any updates might affect this. 

     

    I await their reply to this request :-

     

     

    Hello. 

     

    Please can you confirm that the current api integration which we have painfully set up, will not be affected/corrupted with the integration with our website.

     

    We have spent so much time on integrating our Gototraining with our website and it has been so very painful. Prior to this we spent months trying to integrate paypal which you constantly said there were no issues, but clearly there were and in the end after months of trying, we gave up having lost money and many man hours. 

     

    Now after many more man hours with our web dev team (and one of yours), we have managed finally to integrate with our website instead in only the last few months.

     

    I am extremely concerned, that when we are forced to move over to the new version, I want to pre-empt any api integration issues. 

     

    Please can you comment/advise/reassure/confirm. 

     

    I look forward to hearing from you 

     

    Thank you 

     

    Eileen