The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
GTT: Switch to Desktop Option Missing?
Good morning, Where has the "Switch to Desktop" option gone in the new version? We utilized this option to ensure our panel of presenters were able to share webcams without the ability for a...
Hi everyone,
I am sorry for any inconvenience this change caused you and your audience.
To give you a better understanding of this update, we are moving closer to a more fluid GoTo experience and account set up, where you'll soon have additional features and functions available to choose from. Based upon the number of attendees who were utilizing the desktop app there was a decision made to start disabling native software options in favor of the web experience. Although we have now pushed this update back temporarily, it's still moving forward in the coming weeks and we will update the Community with those expected changes soon.
For a reference of what else to expect and how to guide your audience, please see this support page: https://support.goto.com/training/new-experience-guide
If you need to switch back temporarily and do not see the ability to do so in your account, please click my Community name in order to send a private message with your GoTo Organizer email address.
We experienced issues last week with GTT implementing the new view without communication and not providing an option to revert to the classic view. We have contacted customer support who state that our profile indicates that we are supposed to be on classic view but we continue to have issues.
Will LogMeIn be providing communication and training before attempting to implement the new GTT view in the future? Will we be allowed to remain on the classic view, which works better for our training situation? If so, how long will we be able to stay in the classic view before being forced to the new user experience?
Thank you.
