Forum Discussion

IOG-FSU's avatar
IOG-FSU
Active Contributor
5 years ago
Solved

GTT: Switch to Desktop Option Missing?

Good morning,   Where has the "Switch to Desktop" option gone in the new version?    We utilized this option to ensure our panel of presenters were able to share webcams without the ability for a...
  • AshC's avatar
    AshC
    4 years ago

    Hi everyone, 

    I am sorry for any inconvenience this change caused you and your audience. 

     

    To give you a better understanding of this update, we are moving closer to a more fluid GoTo experience and account set up, where you'll soon have additional features and functions available to choose from.  Based upon the number of attendees who were utilizing the desktop app there was a decision made to start disabling native software options in favor of the web experience.  Although we have now pushed this update back temporarily, it's still moving forward in the coming weeks and we will update the Community with those expected changes soon. 

     

    For a reference of what else to expect and how to guide your audience, please see this support page: https://support.goto.com/training/new-experience-guide 

     

    If you need to switch back temporarily and do not see the ability to do so in your account, please click my Community name in order to send a private message with your GoTo Organizer email address. 

EMurphyInfTrg's avatar
EMurphyInfTrg
Contributor
4 years ago

Hello. 

 

Please can you confirm that the current api integration which we have painfully set up, will not be affected/corrupted with the integration with our website.

 

We have spent so much time on integrating our Gototraining with our website and it has been so very painful. Prior to this we spent months trying to integrate paypal which you constantly said there were no issues, but clearly there were and in the end after months of trying, we gave up having lost money and many man hours. 

 

Now after many more man hours with our web dev team (and one of yours), we have managed finally to integrate with our website instead in only the last few months.

 

I am extremely concerned, that when we are forced to move over to the new version, I want to pre-empt any api integration issues. 

 

Please can you comment/advise/reassure/confirm. 

 

I look forward to hearing from you 

 

Thank you 

 

Eileen 

 

WHD's avatar
WHD
Active Contributor
4 years ago

Wow.  That is painful.  Sad to see LogMeIn do this.