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GTT: Switch to Desktop Option Missing?
Good morning, Where has the "Switch to Desktop" option gone in the new version? We utilized this option to ensure our panel of presenters were able to share webcams without the ability for a...
Hi everyone,
I am sorry for any inconvenience this change caused you and your audience.
To give you a better understanding of this update, we are moving closer to a more fluid GoTo experience and account set up, where you'll soon have additional features and functions available to choose from. Based upon the number of attendees who were utilizing the desktop app there was a decision made to start disabling native software options in favor of the web experience. Although we have now pushed this update back temporarily, it's still moving forward in the coming weeks and we will update the Community with those expected changes soon.
For a reference of what else to expect and how to guide your audience, please see this support page: https://support.goto.com/training/new-experience-guide
If you need to switch back temporarily and do not see the ability to do so in your account, please click my Community name in order to send a private message with your GoTo Organizer email address.
Was there a change in the interface for Attendees last week (but not on the Organizer side) that reverted back? We updated our housekeeping script to reflect the interface changes (looked more like GoToMeeting) and now we are testing the system again with both Chrome and Edge and when I came in as an Attendee in both browsers it looks like the old interface.
What should we be seeing? Old interface or new modern one?
VRLDO There was a change made to force the web app, which was then reverted temporarily. The update for certain GoTo accounts is still underway, so you can expect the desktop Training app restrictions to continue in another couple of weeks. I apologize for any confusion there, and hope to have more information soon.
