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mindsquare's avatar
mindsquare
New Member
2 months ago

How to include media sound in screen sharing with desktop-app?

Hi community,

after several trys I do not come to a solution how to include media sound while screen sharing to the audience. I am using the desktop-app on a Windows setup.

I know this article: https://support.goto.com/de/training/help/how-do-i-include-media-sound-during-a-session but it simple does not work this way. There is no option to "enable Include media sound (desktop app)" as it reads in the article.
I only have the option to share eather my desktop or a specific window - no checkbox or anything to enable media sound inclusion.

During one of my countless trys although I got the caption "include media sound during a session" written next to one of my selectable chrome tabs (youtube tab). I clicked that, but it did not work.

Any ideas?

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  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    Hi mindsquare, 

     

    I reviewed your account and see you have licenses for GoTo Meeting and GoTo Webinar, so I will move this post.

    Your account has the new GoTo App enabled, so when you click on Share Screen it should look like this: 

     

     

    Can you provide some more hardware details about your Windows PC? Can you try hosting a GoTo Meeting from a different Windows PC to see if the option is visible?