Forum Discussion

SAZickefoose's avatar
SAZickefoose
Active Contributor
3 years ago

Individuals not appearing on the attendance list

I facilitated a training session last evening and 3 of my participants are showing as registered but having participated in the session. Thank goodness I copy/pasted the chat log that shows them participating throughout the session. Any ideas why they did not show on the attendee list? They do appear on the test report appropriately which is even more confusing.

  • GlennD's avatar
    GlennD
    3 years ago

    Hi SAZickefoose,

     

    I apologize for any frustration. we are looking into an issue with mobile attendees hot showing up in the attendee report and plan to release an update to correct this issue. 

     

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi SAZickefoose,

     

    I apologize for any frustration. we are looking into an issue with mobile attendees hot showing up in the attendee report and plan to release an update to correct this issue. 

     

     

    • SAZickefoose's avatar
      SAZickefoose
      Active Contributor
      3 years ago

      We have identified that each of the individuals were using iPhones and the GoToApp to participate in the sessions. Yes, sessions there have been 6 sessions affected. One with no test included and 54 participants!