Forum Discussion

VRLDO's avatar
VRLDO
Contributor
9 months ago

Intermittent audio drops in sessions

We have been having an issue where audio randomly drops out and back in. We are all using computer audio.
GoToUser20250's avatar
GoToUser20250
New Member
8 months ago

KateGVRLDOWe have the same issue since very recently and it seems the painiting function when getting activated interrupts audio for a short time. 

Networks are stable and issue is ocuring over several trainers in completely different locations who never had this issue before. 

  • KateG's avatar
    KateG
    GoTo Manager
    8 months ago

    GoToUser20250 

    Welcome to the Community. I'm not aware of audio issues when using drawing tools. Can you provide a bit more about the experience? How long is audio dropped? When you stop using the tools the issue is resolved? Any similiters in the type of device used? 

    I can also create a case and have support review the Trainings that were affected. If you have a link to the recording or Training IDs that would be helpful. You can message me the details by clicking on my username KateG, you will then see the option on the top right.