Forum Discussion

galmind's avatar
galmind
Active Contributor
2 years ago

Maybe I missed it, but didn't there used to be a Fit Button?

I recall there was previously a "fit" button with a -/+ symbol next to it for adjusting screen view on the user's side?  Is this no longer a feature?  
  • GlennD's avatar
    GlennD
    2 years ago

    Hi galmind,

     

    Yes, in the new GoTo App there is a +/- option, it is displayed when the attendee moves their cursor over the shared window.

     

    If you as the Organizer enable the Beta, they will also have the option to use Flexible layout and break out the various windows and select real full-screen mode.

     

     

jcontino's avatar
jcontino
New Contributor

I'm not finding where, as an organizer, I can enable/disable the beta experience.  Yet, it was enabled recently and has caused freeze up of my system when using the Pop Up/Merge windows feature.  How do I disable the beta so I don't have he option of using the Flexible View features.

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi jcontino,

 

Do you mean you just started using the GoTo App? Organizers/Presenters have had the flexible layout (aka Presenter mode) for a while now. The new beta option just enables it for meeting attendees as well. 

 

Can you share some more details about when your system froze? Do you use a Windows PC or a Mac? What version of the operating system? Desktop or Laptop? 

 

  • jcontino's avatar
    jcontino
    New Contributor
    2 years ago

    I always default to using the App.  I use a Windows 10 laptop and dual monitors.  In most cases, I join as an Organizer or Co-organizer.  I've successfully used Presenter mode in the past.  In most cases, I'm sharing my screen and have my chat, people, and camera windows on the second monitor

     

    Yesterday, when I joined as a co-organizer, I saw the top toolbar display with a Beta logo on the right side.  I'm not certain how that Beta got turned on.

     

    My issues developed when I merged the windows while sharing.  I lost audio and I no longer had any GoTo toolbar.

    • KateG's avatar
      KateG
      GoTo Manager
      2 years ago

      jcontino Thanks for the additional context. As Glenn mentioned the Beta label is for flexible layout which is now rolling out to attendees, it was previously only available to organizers. As someone who was an organizer previously, it shouldn't be a different experience for you. When you select Pop Out Your traditional desktop view will close in favor of a new primary toolbar that you can drag and drop to your preferred location, this toolbar will go away when you merge the view. 

       

      Regarding losing audio, you may want to check for driver updates on your laptop. 

       

      There are a couple of ways to check for updated drivers, I found a YouTube video that you might find useful: https://www.youtube.com/watch?v=34eeYJVtWg4
      1. Left-click the Windows icon in the corner and type Device Manager, then open it
      2. Click Display Adapters in the list
      3. Make a note of the type of video card you PC has installed
      4. Right-click on it and select Update driver software
      5. Select Search automatically for updated driver software
      If it finds an updated driver it will download and install it for you. Often Windows will say the best driver is already installed, in which case you may want to check the manufacturer's website directly.