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Forum Discussion
Memory Leak in Goto Renderer and 7 Hour Timeout
Awhile back I made this post about the GoTo software kicking me out after about 7 hours: 7 Hour Timeout for Session Host. I was directed to open a case and it was confirmed there is no meeting time...
Yes my sessions run about 8 hours using GotoTraining. Only features used are me continuously sharing a screen and me on audio with occasional audio from about 8 attendees. No cams at all, no screen sharing/control from attendees, no breakout rooms, no recording. For drawing I only use the SysTools Zoomit suite but very intermittently. I was watching the renderer memory utilization yesterday and the leakage seems to slow down quite a bit when my screen is paused but still shared; by keeping the screen paused most of the day whenever possible I was able to get through the 8 hour session without running the renderer out of memory. Will look today and see if leakage still happens when no screen is shared.
Please contact me on my email address associated with this account and if you can provide some kind of dropbox or SCP server I can upload the dumps. Thanks!
ShadowPeak I sent you a PM with an email on where to send the data.
Hi ShadowPeak ,
we are still looking into this issue but we have not yet been able to identify a root cause. In the meantime, it looks like the browser version of the app does not suffer from this issue. Maybe this could be a workaround for you. Please let us know if the leak does not occur for you in the browser, if you give it a try.
Regards,
-Mathias
