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New restrictions on storage space for recordings
I now have storage space in my recordings for only one recording. The length of my trainings has not changed. I've had my GoToTraining account for nearly five years, and until recently, have h...
Ash,
The problem has been happily and gratefully solved by contacting Customer Support again. Although My Recordings page listed only one recording, Customer Support advised me to change the date of my search for recordings using the drop-down arrow, then to choose Custom Date Range from 2017. Using that custom date range, there were several other recordings that popped up from 2019 that I was able to delete, thereby creating more than enough storage space for my needs.
Am delighted to report that I have no need to contact to sales to purchase more storage - - a good thing during the economic crisis brought to us by COVID-19!
With kind regards,
Debra Swank
Hi Debra,
The storage capacity of 2GB per organizer license also includes shared materials. If you need to increase this amount then you'll need to contact Sales directly, to arrange an offline, annual contract.
2GB per organiser is hardly enough. Our organisation has gone to online training due to Covid 19. There is an expectation that our online attendees can review their training. We are modifying it and are taking out the breaks and introductions. We currently have 12 training sessions, all need to be cut down.
We are reconsidering our options as not being able to put up the streamed reduced video content for our participants is a major game changer and we wonder if we have selected the right training platform for our requirements
