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DebraSwank's avatar
DebraSwank
Active Contributor
6 years ago
Solved

New restrictions on storage space for recordings

I now have storage space in my recordings for only one recording.     The length of my trainings has not changed.  I've had my GoToTraining account for nearly five years, and until recently, have h...
  • DebraSwank's avatar
    DebraSwank
    6 years ago

    Ash,

     

    The problem has been happily and gratefully solved by contacting Customer Support again.   Although My Recordings page listed only one recording, Customer Support advised me to change the date of my search for recordings using the drop-down arrow, then to choose Custom Date Range from 2017.   Using that custom date range, there were several other recordings that popped up from 2019 that I was able to delete, thereby creating more than enough storage space for my needs.    

     

    Am delighted to report that I have no need to contact to sales to purchase more storage - - a good thing during the economic crisis brought to us by COVID-19!  

     

    With kind regards, 

     

    Debra Swank

DebraSwank's avatar
DebraSwank
Active Contributor
6 years ago

Hi Ash,

 

LogMeIn's calculation feature for GoToTraining storage may not be working correctly.  

 

I currently have only 278 KB of Word documents in my library (equivalent to 0.0002651214599609375 GB), as well as 2.3 MB for one PowerPoint (equivalent to 0.00224609375 GB) , and 217.3 MB for only one recording (equivalent to 0.21220703125 GB) .   As I attempt to solve this problem, my current storage total listed at 1.8 GB doesn't change in response to any item I remove or add.    

 

I'm using an online calculator to confirm my GoToTraining storage usage.  If 1024KB = 1MB and 1024 MB = 1 GB, how can I now be experiencing new storage restrictions in my nearly 5-year-old account with so few MB and KB listed above? 

 

As mentioned in my original post on this topic, I previously had numerous recordings stored in my 2GB limit in my GoToTraining account, as well as my usual number of Word documents and one PowerPoint in my library as course materials.  

 

Please advise if my math calculations are off.  

 

Debra Swank

DebraSwank's avatar
DebraSwank
Active Contributor
6 years ago

Ash,

 

The problem has been happily and gratefully solved by contacting Customer Support again.   Although My Recordings page listed only one recording, Customer Support advised me to change the date of my search for recordings using the drop-down arrow, then to choose Custom Date Range from 2017.   Using that custom date range, there were several other recordings that popped up from 2019 that I was able to delete, thereby creating more than enough storage space for my needs.    

 

Am delighted to report that I have no need to contact to sales to purchase more storage - - a good thing during the economic crisis brought to us by COVID-19!  

 

With kind regards, 

 

Debra Swank