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Forum Discussion

Marydela's avatar
Marydela
Active Contributor
2 years ago

Participants suddenly having access issues into GTT sessions

Hello  We have had 3 separate issues, with unconnected participant groups,  who have previously had no issues joining GTT for regular training sessions suddenly not be able to access sessions. These...
GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi Marydela,

 

Can you provide some more details about what these attendees experienced? Did they describe what happened after they clicked on their join links, did they see any error messages?

 

  • Marydela's avatar
    Marydela
    Active Contributor
    2 years ago

    I do not have any more specific details just that they could not get in and had previously not had any issues