Forum Discussion

juvuorin's avatar
juvuorin
New Contributor
5 years ago

Problems with downloading recordings

Hi! Downloading recording takes a long time as the speed of incoming data is really slow. A 300 Mb recording downloads in about 40 minutes which is unacceptable.    I can get much faster downloa...
  • AshC's avatar
    AshC
    5 years ago

    Hi juvuorin ,

    I apologize for the support delays. 

     

    Rarely there can be delays in processing on GoTo servers, depending on the current demand.  Is the delay severity still affecting your webinar recording downloads? 

abeach's avatar
abeach
Active Contributor
5 years ago

Also experiencing slow downloads of cloud recordings from GTT. By comparison, super fast on GTM or GTW.

 

Is it a cloud server issue? 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    I apologize for the download time delays. Do you know if the times vary depending upon the time of day you are logged into the website?