The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

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KFairley's avatar
KFairley
Active Contributor
3 years ago
Solved

Logitech Spotlight presentation remote

I have encountered an issue using a Logitech Spotlight presentation remote.  I have been using this remote with GoToMeeting for several years.  I am now using GoToTraining and when I start the softwa...
  • KFairley's avatar
    KFairley
    3 years ago

    HI Glenn,

     

    Sorry for the late response

     

    I finally figured out most of my issues and it was not with the presentation remote.  It was actually an issue with my Dell docking station/port duplicator.  I have since stopped using said docking station when presenting with any GoTo applications and just using my docking station and have been using my remote and have not had the same issues come up.

     

    Sincerely,

    Kris Fairley

     

     

    I appreciate your help with this issue.

KFairley's avatar
KFairley
Active Contributor
3 years ago

Hi Glen,

 

Thanks for responding. 

 

I have been using this device for several years with no issues.  Not being able to use it complicates my delivery since I am no longer able to effectively emphasize important aspects of the software that I am training people to use.  Any help in regaining the use of my presentation remote is greatly appreciated.  If you or your team need any further information from me, please do not hesitate to reach out!

Thanks,

Kris

KFairley's avatar
KFairley
Active Contributor
3 years ago

Hi Glen,

 

I also realized today that trying to share Google Earth is causing similar issues.  I had to reboot my computer in the middle of a training due to this issue.  If you are unable to recreate the issue, please reach out and I can send the custom KML files that I was attempting to display.

 

Thanks, 

Kris