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KFairley's avatar
KFairley
Active Contributor
3 years ago
Solved

Logitech Spotlight presentation remote

I have encountered an issue using a Logitech Spotlight presentation remote.  I have been using this remote with GoToMeeting for several years.  I am now using GoToTraining and when I start the softwa...
  • KFairley's avatar
    KFairley
    3 years ago

    HI Glenn,

     

    Sorry for the late response

     

    I finally figured out most of my issues and it was not with the presentation remote.  It was actually an issue with my Dell docking station/port duplicator.  I have since stopped using said docking station when presenting with any GoTo applications and just using my docking station and have been using my remote and have not had the same issues come up.

     

    Sincerely,

    Kris Fairley

     

     

    I appreciate your help with this issue.

GlennD's avatar
GlennD
GoTo Manager
3 years ago

Thank you for the additional info, I have reached out to our team and I am waiting to hear back from them. As the GoTo App crashes when you try to use the remote you might not be able to use the built-in Report an Issue tool, but if you could try with a test meeting or training session that would be helpful. If that does not work because the app crashes right away, you can gather logs manually:

 

 

 

You mentioned that this did not happen with the previous (classic) versions of GoToMeeting and GoToTraining desktop software, both are still available for you to switch back to in your account Settings while this issue is investigated. 

 

 

KFairley's avatar
KFairley
Active Contributor
3 years ago

Hi Glen,

Sorry for the delay in response.  I have been out of the office for a few days.  

 

Thank you for letting me know where the log files are.  I will set up a test training, get the software to crash, and send the logs to you.

Kris

  • KFairley's avatar
    KFairley
    Active Contributor
    3 years ago

    Hi Glen,

    I am trying to attach the logs, but the system is telling me that no matter how I format the files the file type is not supported. I tried zip, 7z, txt, and just the log file. The files can be downloaded from wetransfer.com at the following url: (edited GlennD)

    The goto.log file is from this morning. the goto.old.log file is from a training that I did last week and had no issues at all.

    Thanks,

    Kris

    • GlennD's avatar
      GlennD
      GoTo Manager
      3 years ago

      Hi KFairley, thank you for the log files I will share them with our team. I removed the link from your post once they were downloaded. Thank you for pointing out the file attachment limitations, I have updated our file attachment settings to allow for zip and 7z files.

      • KFairley's avatar
        KFairley
        Active Contributor
        3 years ago

        HI Glenn,

         

        Sorry for the late response

         

        I finally figured out most of my issues and it was not with the presentation remote.  It was actually an issue with my Dell docking station/port duplicator.  I have since stopped using said docking station when presenting with any GoTo applications and just using my docking station and have been using my remote and have not had the same issues come up.

         

        Sincerely,

        Kris Fairley

         

         

        I appreciate your help with this issue.