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Forum Discussion

dkf's avatar
dkf
New Contributor
6 years ago
Solved

Refunds not Issuing

When I cancel a registration and enter a dollar amount in the refund box the registrant is not refunded. The registration payments are going through so I know I am connected with PayPal, but refunds ...
  • AshC's avatar
    AshC
    6 years ago

    If you continue to see this behavior, I would strongly recommend re-linking the two accounts again.  If you want to file a case with Customer Support they may be able to escalate the issue further, but re-linking is the first troubleshooting step.