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Forum Discussion
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Refunds not Issuing
When I cancel a registration and enter a dollar amount in the refund box the registrant is not refunded. The registration payments are going through so I know I am connected with PayPal, but refunds ...
If you continue to see this behavior, I would strongly recommend re-linking the two accounts again. If you want to file a case with Customer Support they may be able to escalate the issue further, but re-linking is the first troubleshooting step.
HI dkf ,
I'm sorry about the recent PayPal refund troubles. Are you seeing any error messages that we may reference? Are you still receiving new payments from new registrants?
Are you able to refund these registrants through the PayPal account itself?
We don't get any error messages at all. I enter the refund amount and then nothing happens. New payments com in and we can refund through paypal. Since the payments received are working I hesitate to unlink and relink. I'd rather have a problem with refunds than the other way around.
If you continue to see this behavior, I would strongly recommend re-linking the two accounts again. If you want to file a case with Customer Support they may be able to escalate the issue further, but re-linking is the first troubleshooting step.
