Forum Discussion

dkf's avatar
dkf
New Contributor
5 years ago

Refunds not Issuing

When I cancel a registration and enter a dollar amount in the refund box the registrant is not refunded. The registration payments are going through so I know I am connected with PayPal, but refunds ...
  • AshC's avatar
    AshC
    5 years ago

    If you continue to see this behavior, I would strongly recommend re-linking the two accounts again.  If you want to file a case with Customer Support they may be able to escalate the issue further, but re-linking is the first troubleshooting step. 

dkf's avatar
dkf
New Contributor

We don't get any error messages at all. I enter the refund amount and then nothing happens. New payments com in and we can refund through paypal. Since the payments received are working I hesitate to unlink and relink. I'd rather have a problem with refunds than the other way around.

 

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

If you continue to see this behavior, I would strongly recommend re-linking the two accounts again.  If you want to file a case with Customer Support they may be able to escalate the issue further, but re-linking is the first troubleshooting step.