Forum Discussion

kjeezy's avatar
kjeezy
Active Contributor
2 years ago

Resolved: Can't end test or share results after launching a test with GoTo Training

If I'm sharing my screen or sharing an app like PowerPoint while conducting a training, if I launch a test, I can't end the test or share results.  the dialogue box below appears.  The participants c...
  • KateG's avatar
    KateG
    2 years ago

    kjeezy our team has fixed the issue and should now be able to see polls and test using flexible layout without the notification. Thanks again for bringing this to our attention. 

KateG's avatar
KateG
GoTo Manager
2 years ago

Hi kjeezy welcome to the GoTo Community.  This notification is an indication that the window is too small to show everything. Can you try expanding the window to full screen and see if it still happens? 

  • kjeezy's avatar
    kjeezy
    Active Contributor
    2 years ago

    Hi Kate,

    Thanks for your input.  I gave your suggestion a try, I toggled on full screen, hid everyone, but had the same outcome.  The only "work around" is to un-share my screen, launch the test, then start sharing my screen again.  This is not really a sustainable solution, my training is too long to keep jumping back and forth.

    Thanks again,

    • KateG's avatar
      KateG
      GoTo Manager
      2 years ago

      kjeezy Sorry this didn't help.  I'm not able to replicate on my PC. Can you please share a bit more about the setup so we can try to replicate?

      • Are you on a mac or PC?
      • What OS are you using?
      • What is the screen resolution? 
      • Does this happen when you try to share anything (file, video, app)? 

      Thanks! 

      • kjeezy's avatar
        kjeezy
        Active Contributor
        2 years ago

        The errors happens only if I'm sharing, either my screen or applications.  When I un-share and launch test it works fine.

         

        Display resolution: 1920x1080

        Refresh rate(Hz)   60.008 Hz

        Windows 10 Pro, Version 22H2

         

        Thanks