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Forum Discussion
kjeezy
3 years agoActive Contributor
Resolved: Can't end test or share results after launching a test with GoTo Training
If I'm sharing my screen or sharing an app like PowerPoint while conducting a training, if I launch a test, I can't end the test or share results. the dialogue box below appears. The participants c...
KateG
3 years agoGoTo Manager
Hi kjeezy welcome to the GoTo Community. This notification is an indication that the window is too small to show everything. Can you try expanding the window to full screen and see if it still happens?
- kjeezy3 years agoActive Contributor
Hi Kate,
Thanks for your input. I gave your suggestion a try, I toggled on full screen, hid everyone, but had the same outcome. The only "work around" is to un-share my screen, launch the test, then start sharing my screen again. This is not really a sustainable solution, my training is too long to keep jumping back and forth.
Thanks again,
- KateG3 years agoGoTo Manager
kjeezy Sorry this didn't help. I'm not able to replicate on my PC. Can you please share a bit more about the setup so we can try to replicate?
- Are you on a mac or PC?
- What OS are you using?
- What is the screen resolution?
- Does this happen when you try to share anything (file, video, app)?
Thanks!
- kjeezy3 years agoActive Contributor
The errors happens only if I'm sharing, either my screen or applications. When I un-share and launch test it works fine.
Display resolution: 1920x1080
Refresh rate(Hz) 60.008 Hz
Windows 10 Pro, Version 22H2
Thanks