Forum Discussion

kjeezy's avatar
kjeezy
Active Contributor
2 years ago

Resolved: Can't end test or share results after launching a test with GoTo Training

If I'm sharing my screen or sharing an app like PowerPoint while conducting a training, if I launch a test, I can't end the test or share results.  the dialogue box below appears.  The participants c...
  • KateG's avatar
    KateG
    2 years ago

    kjeezy our team has fixed the issue and should now be able to see polls and test using flexible layout without the notification. Thanks again for bringing this to our attention. 

KateG's avatar
KateG
GoTo Manager

kjeezy Sorry this didn't help.  I'm not able to replicate on my PC. Can you please share a bit more about the setup so we can try to replicate?

  • Are you on a mac or PC?
  • What OS are you using?
  • What is the screen resolution? 
  • Does this happen when you try to share anything (file, video, app)? 

Thanks! 

kjeezy's avatar
kjeezy
Active Contributor
2 years ago

The errors happens only if I'm sharing, either my screen or applications.  When I un-share and launch test it works fine.

 

Display resolution: 1920x1080

Refresh rate(Hz)   60.008 Hz

Windows 10 Pro, Version 22H2

 

Thanks

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    kjeezy thanks for the additional information. My teammate and I were able to replicate the error message when using the flexible view feature, previously I had the layout merged. This does appear to be a bug and we are reporting it to the team. As a workaround for the time being, can you merge the "Grab Tab" when starting a test in order to view it? Thank you for bringing this to our attention.  

    • kjeezy's avatar
      kjeezy
      Active Contributor
      2 years ago
      I tried your solution and it worked, I am able to share my screen and launch a test without any issues.
      Thank you very much for the solution.
      • KateG's avatar
        KateG
        GoTo Manager
        2 years ago

        kjeezy our team has fixed the issue and should now be able to see polls and test using flexible layout without the notification. Thanks again for bringing this to our attention.