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Forum Discussion
Unable to share camera in GotoTraining
Hello, sporadically, I cannot share the camera, and there are no other ways to solve the problem than terminating the session and opening it again. The solution is very impractical because, clos...
Hello,
These are the reply to your questions:
- The problem happens independently by the camera I want to share.
- The drivers are updated
- The error message displayed is that is not possible to share that resource. I do not remember the exact message.
- What is happening: When I press the button to share the camera, the led of the camera turns on; on the screen, I can see my ''camera'' window in the gotoTraining interface with some dots spinning, and after a while the message that tells me that the resource cannot be shared any longer appears.
- The ''funny'' thing is that before pressing the Start/Connect Meeting button, I can see my camera working perfectly, but during the session, if I try to share the camera, I get the issue.
- If I terminate the session and relaunch it, most of the time will work well.
Kind regards,
Marco Zuppone | StockTrader
mszeu thanks for the additional context and logs. We have passed both on to our team for further review.
