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Webcams not working in web version
Over the last month or so almost all (there's always 1 or 2 that work fine tho) attendees on my goto training sessions that join using the web app cannot share their webcams. The option is set to sha...
It happens in every session I run. I've resorted to blocking the web version so everybody gets the desktop version... you should have no problem replicating it
ElizabethHutch I apologize for the problems there. Are you able to replicate this again with a new test training session?
If so, can you say what kind of plan you have with GoToTraining specifically: an online subscription or offline corporate contract?
Thanks for getting back to me. I tested it again and it worked. Although on my actual training session there was one person who could not add their camera. I could not help them so they just used audio but it would of been better to see everyone.
It happens in every session I run. I've resorted to blocking the web version so everybody gets the desktop version... you should have no problem replicating it
Ah, that might of been the answer... How do you block the web version?
To stop the web version from launching you just turn off the instant join option in settings. It seems this issue has sorted itself out for now though. My sessions this week have worked fine with the web version
