Forum Discussion

BrianS2's avatar
BrianS2
Active Contributor
5 years ago

Webcams not working in web version

Over the last month or so almost all (there's always 1 or 2 that work fine tho) attendees on my goto training sessions that join using the web app cannot share their webcams. The option is set to sha...
  • BrianS2's avatar
    BrianS2
    5 years ago

    It happens in every session I run. I've resorted to blocking the web version so everybody gets the desktop version... you should have no problem replicating it

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

ElizabethHutch I apologize for the problems there.  Are you able to replicate this again with a new test training session? 

If so, can you say what kind of plan you have with GoToTraining specifically:  an online subscription or offline corporate contract?

  • BrianS2's avatar
    BrianS2
    Active Contributor
    5 years ago

    It happens in every session I run. I've resorted to blocking the web version so everybody gets the desktop version... you should have no problem replicating it

    • ElizabethHutch's avatar
      ElizabethHutch
      Active Contributor
      5 years ago

      Ah, that might of been the answer... How do you block the web version?

      • BrianS2's avatar
        BrianS2
        Active Contributor
        5 years ago

        To stop the web version from launching you just turn off the instant join option in settings. It seems this issue has sorted itself out for now though. My sessions this week have worked fine with the web version

  • ElizabethHutch's avatar
    ElizabethHutch
    Active Contributor
    5 years ago

    Thanks for getting back to me. I tested it again and it worked. Although on my actual training session there was one person who could not add their camera. I could not help them so they just used audio but it would of been better to see everyone.