I just completed testing of the latest version of the GoTo app (0.105.11). The earlier versions dating back to 2022 were too buggy for my team to use for customer training, so we switched to using Teams and Zoom instead. After seeing that there were a lot of updates to the app, I did some more testing. But the fundamental flaw of the "new and improved" interface is still there: a shared screen will be displayed on a black frame with blank space on either side that takes up 20 -30% of the space available. The overly large icons for participants, and the overly large contol icons at the bottom of the screen just make it worse. If I'm sharing a 1920 x 1080 screen that is rich with text and complex graphics, shrinking it down to accomodate this smaller frame makes it difficult for participants to read. This is simply bad user interface design. The interface should get out of the way as much as possible, not dominate the screen or treat the content as an afterthought. The old version of the GoToTraining app handled this well, as do Zoom and Teams.
Hi pauljedifecs, welcome to the community.
I moved your post out of Community Ideas as it is already something that we have been working on and will be available in an upcoming update.
