Please can you help!
We run multiple webinars and lately some of our attendees are hearing a spanish voice while in the waiting room.
We have made sure everything on the back end is english.
Please advise why this could be happening?
Thank you
Sarah
Hey everyone,
This issue should be fully resolved, so please let us know if you hear any more complaints from attendees.
Hi Sarah,
I don't believe I've heard of this reported before.
Are any attendees dialing into a country that mainly speaks Spanish?
Are you able to test your next event as an Attendee dialing in early?
Hi
thank you for getting back to me,
I dial in before hand it is english for me, but some of my colleages dial in (from South Africa) and they are recieving it in Spanish. ( but not only attendees from South Africa)
it happened again in our webinar yesterday.
Kind Regards
Sarah
Which countries are they dialing specifically? Can we have the affected phone numbers when this happens?
Can the language of the voice announcements in the waiting room be set by organizers? Or can the announcments be turned off completely?
During a recent webinar with 15 attendees--none located in German-speaking countries or on devices with DE settings--the voice announcment was inexplicably in German.
Dashboard settings were in EN.
Webinar ID
668-888-411
