Registration Links in invitation opened on IPhone not going to registration page
Hello
Links copied from the GoTo admin dashboard (under Share->Registration Link) and placed in a invitation email and opened on IPhone (either mac mail or other mail apps) and the IPhone has the new GoTo app installed, are going straight to the GoTo app and asking people to sign in or create an account. I have been advising these people to either press and hold the link in the email and copy the url then open Safari or any other web browser and manually paste it in or open the email on a lap/desk top.
This is happening a lot with people we are inviting and I am getting frustrated in having to answer queries like these i.e. "Good afternoon, when I try to register for this event, it takes me to the go to app rather than a registration page which has never happened before. Are you able to help me?"
I downloaded the GoTo app to my IPhone and had the same problem when clicking a link as the screencast in the uploaded video I took indicates.
https://drive.google.com/file/d/1mTB0uFoAa7RmrLN0UX1Relk0Dad8XoA0/view?usp=sharing
This is starting to become very annoying and when we are sending over 15,000 invites I am now wondering how many people are dropping off the radar!
I anxiously await a solution.
Steve
Hi SteveRAB ,
Here's where we are with the issue:
- An issue in an older iOS app version caused the registration page to fail (not open) if the new GoTo app was open. This has been fixed in later versions.
- You may want to include in your emails that users with the GoTo app installed should be on the latest version of the iOS app- 2024.5.0.
- If a subscriber is on the latest version -2024.5.0-of the app and the registration link does not open, can you send a screenshot or video like you did previously?
- To check the version, click on your profile icon on the top left-hand corner, scroll down to About, then app version.
Expected behavior when using registration links on the mobile app:
- If a subscriber opens a link on a mobile device (Android or iOS) with the new GoTo app installed, the registration link will take them to the app.
- If a subscriber opens a link on a mobile device (Android or iOS) and does not have the new GoTo app installed, it will take them to the browser.
I hope this helps resolve the issue. Thanks for your patience and report with this.