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Imsidq's avatar
Imsidq
Visitor
2 months ago

10DLC Registeration for Canadian Local Businesses GrassHopper

Is there no exception to Canadian Businesses who only text Canadian Numbers that too just for order updates and coordinating service related texts and nothing to do with mass marketing? It seems like even though there is no requirements, Canadian businesses are forced to register and wait 30+ days without text capability just because GrassHopper does not have a process in place to make an exception like some of the other virtual line companies (DialPad Offers exception for these cases). Has anyone successfully got registered as a Canadian Business not texting to US Numbers?

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  • Imsidq's avatar
    Imsidq
    Visitor
    2 months ago

    Hi GlennD, thank you for taking the time to review our support tickets. The information submitted is align with requirements including ability for customer to opt in and opt out. Submission was done with this in mind along with screenshots. Now we are just waiting for this to get approved / denied or some outcome with no visibility to estimated completion or review date. Not sure if this approval is with GH team or TCR team. :) Cheers.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    Imsidq I checked with the team just now and they let me know that recently opened accounts do not have SMS enabled until they complete the required registration. From reviewing your support tickets it looks like our support team provided you with an example of what your Contact Us page should include to successfully pass registration. Once you make the suggested changes you should be able to resubmit your registration and get approved.

    Standard Opt IN example

  • Imsidq's avatar
    Imsidq
    Visitor
    2 months ago

    Tried contacting support and had multiple tickets, Outbound SMS is disabled until TCR registration is approved. Never had sms capability since little over 3 weeks now when we signed up for GH.  You get an error when sending text on app. Receiving works, sending blocked. Regardless of Cutoff being into effect or not. Unable to get in touch with anyone as support team just says "we have to wait up to 30 business days for approval from tcr". 

    "error

    Outgoing texts are not allowed by carriers on an unregistered local number. Please submit  your number for registeration"

  • Imsidq's avatar
    Imsidq
    Visitor
    2 months ago

    Experiencing SMS block from GrassHopper even though network in Canada are based on Canadian Carriers and nothing to do with Verizon/At&t/T-Mobile etc. As per discussion with TCR Support, they mentioned service provider (grasshopper) should unblock as this is not applicable. 

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi , @lmsidq

    Welcome to the Community.

     According to the documentation, registration is required to send text messages of any kind to U.S. customers. Carriers will block all outbound messages from unregistered phone numbers by December 1, 2024. 

    If you are only texting to Canadian customers, you may not experience a block, however, it's being enforced by the Carriers and it's ultimately up to them.