Forum Discussion

excessive's avatar
excessive
New Member
2 years ago
Solved

App compatibility issues with Windows 8

Is anyone else running Windows 8 having issues with the desktop app?  I have been having a issue since I believe Desktop app v1.25.4 that if the app updated I would than get a windows error of "The a...
  • KateG's avatar
    KateG
    2 years ago

    Hi excessive

    Welcome to the GoTo Community. 

    This is a windows error message. Because the system requirements for the desktop app are Windows 10 or later you may have issues. 

    You may want to review this article with some troubleshoots and This article from Microsoft about a Compatibility tab that may help with the Windows error message, however this may not resolve the issue if you don't meet the system requirements. 

     

KateG's avatar
KateG
GoTo Manager
2 years ago

Hi excessive

Welcome to the GoTo Community. 

This is a windows error message. Because the system requirements for the desktop app are Windows 10 or later you may have issues. 

You may want to review this article with some troubleshoots and This article from Microsoft about a Compatibility tab that may help with the Windows error message, however this may not resolve the issue if you don't meet the system requirements. 

 

excessive's avatar
excessive
New Member
2 years ago

I talked to someone in customer support and she told me it was still supported with Windows 8 and she has alot of users not have any issues with it.... guess we will have to be looking into updating this PC