Forum Discussion

davidhking's avatar
davidhking
New Contributor
9 months ago
Solved

Can I edit/remove the number forwarding to extension message

I have my main incoming number set up to forward to an extension.  Is there a way to turn of the "forwarding to extension 700" message before the call is sent to the extension.  I don't really need t...
  • KateG's avatar
    KateG
    9 months ago

    HI davidhking, welcome to the Community, 

     

    For this to happen, you would need to remove the transfer greeting located in the extension options and set either:
    1. Ringing tone
    2. hold music
    This should remove the transfer greeting that informs the caller the extension and replace it with ringing or hold music.  See this article for more information. 

     

     

KateG's avatar
KateG
GoTo Manager
9 months ago

HI davidhking, welcome to the Community, 

 

For this to happen, you would need to remove the transfer greeting located in the extension options and set either:
  1. Ringing tone
  2. hold music
This should remove the transfer greeting that informs the caller the extension and replace it with ringing or hold music.  See this article for more information.