Forum Discussion

joev's avatar
joev
Active Contributor
2 months ago
Solved

Expand Usable Extension Number Range?

I'm am just starting with Grasshopper.   I have searched the community and tried to use the AI agent both via help agent and case creation agent. I"m not getting an answer to my question.  I don't s...
  • joev's avatar
    joev
    2 months ago

    Resolved - Update:  I ended up calling tech support, presenting the question to the AI Agent that was unable to answer the question. The AI Agent then offered the option to connect to tech support. After about a 15 minute wait I reached a very helpful and knowledgeable agent who was able to help with this question. 

    The bottom line is:
    Yes, it's possible. To implement you need to contact support. Support then makes system configuration changes for your account that reassigns extension ranges from 700-799 to 1000-1999. Existing extensions are convert to 10XX, but the additional range up to 1999 is opened up for you. So some planning will be required as you may need to make changes to email signatures, business cards (if you use them), and grasshopper menuing system. 

joev's avatar
joev
Active Contributor
2 months ago

Resolved - Update:  I ended up calling tech support, presenting the question to the AI Agent that was unable to answer the question. The AI Agent then offered the option to connect to tech support. After about a 15 minute wait I reached a very helpful and knowledgeable agent who was able to help with this question. 

The bottom line is:
Yes, it's possible. To implement you need to contact support. Support then makes system configuration changes for your account that reassigns extension ranges from 700-799 to 1000-1999. Existing extensions are convert to 10XX, but the additional range up to 1999 is opened up for you. So some planning will be required as you may need to make changes to email signatures, business cards (if you use them), and grasshopper menuing system.