Grasshopper’s SMS Registration Process – Fix This Now
I have attempted SMS registration multiple times, and every single time, it has been declined with no valid reason or explanation. I have followed your guide, provided all required information, and yet I’m still rejected. Meanwhile, I’m being charged for every failed attempt—even though my campaign never even makes it past your broken system. This is nothing short of a scam.
To make matters worse, the rejection codes in your emails don’t match the troubleshooting codes on your website. How exactly am I supposed to fix an issue when you refuse to provide the correct information? And when I try to reach support, I am met with an AI system that is completely useless. There is no way to speak to an actual person. The only way to get any real response seems to be calling you out in a public community forum.
If you actually cared about your customers, you would provide real support instead of hiding behind a worthless bot. I would have been happy to keep my frustration contained in a private conversation, but since you’ve made that impossible, I’m left with no choice but to escalate this elsewhere.
Grasshopper is actively taking my money without providing the service I am paying for. If this issue is not fixed immediately, I will not only take my business elsewhere but will also make sure others are aware of how fraudulent your process is. Fix it now.