Forum Discussion

Virginie's avatar
Virginie
Active Contributor
3 months ago

Is it possible to have multiple callers at the same time?

Hi, I was wondering how do we know if we have the capability to handle several callers at the same time? Is it an option we need to add? Can we transfer the second caller to another extension / numb...
GlennD's avatar
GlennD
GoTo Manager
3 months ago

Hi Virginie, welcome to the community.

 

I looked up your account and it appears you have our Grasshopper service, so I moved your post here. With Grasshopper you need a Solo Plus or Small Business plan for Simultaneous Call Handling. You will need to have your account Admin sign in to upgrade your plan.