The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Viescamp
9 months agoActive Contributor
Long delay after declining to take a call
I am a new customer who moved from the CloudPhone debacle. When I decline an incoming call via the app pop-up, the caller still experiences a delay of more than 30 seconds before being prompted to le...
GlennD
9 months agoGoTo Manager
Hi Viescamp, welcome to the community.
The system default is 25 seconds, the lowest recommended ring time. If you lower the ring time below 25 seconds, incoming calls might not have enough time to connect, resulting in missed calls.