Long delay after declining to take a call
I am a new customer who moved from the CloudPhone debacle. When I decline an incoming call via the app pop-up, the caller still experiences a delay of more than 30 seconds before being prompted to le...
Forum Discussion
GlennDThank you for the quick response! I understand it’s important to allow enough time for calls to be answered. However, my concern is when I receive a call and immediately press "decline call." In this case, the system should ideally recognize that action and promptly offer the caller the option to leave a message rather than having them wait 25 seconds before doing so. Can this behavior be adjusted to improve the caller’s experience?
I have the exact same question. Even if we do not decline the call, when it stops ringing for us, it keeps ringing four times for the caller before they get the voicemail message.
Have you found a way to shorten the ringing time for the caller?
You can edit the settings, just be aware that there is potential for calls to be missed.
- Sign in at https://nuui.us.grasshopper.com.
- Select Extensions, then Edit next to the desired extension.
- Select Edit next to each call forwarding number.
- In the Ring for field, enter the desired ring time.
