Forum Discussion

Viescamp's avatar
Viescamp
Active Contributor
3 months ago

Long delay after declining to take a call

I am a new customer who moved from the CloudPhone debacle. When I decline an incoming call via the app pop-up, the caller still experiences a delay of more than 30 seconds before being prompted to le...
Viescamp's avatar
Viescamp
Active Contributor
3 months ago

GlennDThank you for the quick response! I understand it’s important to allow enough time for calls to be answered. However, my concern is when I receive a call and immediately press "decline call." In this case, the system should ideally recognize that action and promptly offer the caller the option to leave a message rather than having them wait 25 seconds before doing so. Can this behavior be adjusted to improve the caller’s experience?

Virginie's avatar
Virginie
New Member
29 days ago

I have the exact same question. Even if we do not decline the call, when it stops ringing for us, it keeps ringing four times for the caller before they get the voicemail message.

Have you found a way to shorten the ringing time for the caller?

 

  • Viescamp's avatar
    Viescamp
    Active Contributor
    29 days ago

    VirginieUnfortunately, no. Beyond reducing the overall ring times, there is no option at this time. If enough people bring this issue up, maybe they will consider a fix.