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Viescamp's avatar
Viescamp
Active Contributor
9 months ago

Long delay after declining to take a call

I am a new customer who moved from the CloudPhone debacle. When I decline an incoming call via the app pop-up, the caller still experiences a delay of more than 30 seconds before being prompted to le...
Virginie's avatar
Virginie
Active Contributor
7 months ago

I have the exact same question. Even if we do not decline the call, when it stops ringing for us, it keeps ringing four times for the caller before they get the voicemail message.

Have you found a way to shorten the ringing time for the caller?

 

Viescamp's avatar
Viescamp
Active Contributor
7 months ago

VirginieUnfortunately, no. Beyond reducing the overall ring times, there is no option at this time. If enough people bring this issue up, maybe they will consider a fix.