Forum Discussion

motog's avatar
motog
Active Contributor
8 days ago

Mark incoming texts as Unread, Flag for followup, categorize, etc.

On windows desktop client app. This seems like a feature that should exist for team collaboration.

Our business is transitioning this year to be very text-friendly, however tracking conversations seems to be difficult because our manager will screen incoming texts, and have no way to assign conversations to team members using flags, categories, or marking it as unread so that we know to follow up. Is this a feature that exists and I'm just not finding the option, or this something that can be added to a feature request list down the line?

  • KateG's avatar
    KateG
    GoTo Moderator
    7 days ago

    motog 

    Thanks for your idea, I've shared it with the team for consideration. I would also recommend posting this in our idea section, where others can vote on the idea, these analytics are helpful for consideration.