Hi Straightshooter,
Welcome to the Community.
Thanks for taking the time to share your detailed experience and feedback. I've moved your post to our discussion board since it covers more than a feature request.
I've shared your comments directly with our product team so they're aware of both the issue you've had with cell phones not registering "1" to answer, and your need for more phone numbers under a Department Extension. I haven’t heard other reports about the answering issue, so your situation is especially helpful for us to review.
If you’re looking for additional flexibility and more extensions, GoTo Connect might be a solution worth exploring as it’s designed for larger teams and more complex routing requirements. If you’d like more information about that, let me know.
