Forum Discussion

Straightshooter's avatar
Straightshooter
New Member
5 months ago
Solved

Need capability for more numbers under an extension for call routing

My team just ran into a bottleneck that means Grasshopper can only be used by my business (up to 7 employees). After that there are severe limitations and we are forced to find another phone provider...
calls
other
  • KateG's avatar
    KateG
    5 months ago

    Hi Straightshooter​,

     Welcome to the Community.

    Thanks for taking the time to share your detailed experience and feedback. I've moved your post to our discussion board since it covers more than a feature request.  

    I've shared your comments directly with our product team so they're aware of both the issue you've had with cell phones not registering "1" to answer, and your need for more phone numbers under a Department Extension. I haven’t heard other reports about the answering issue, so your situation is especially helpful for us to review.

    If you’re looking for additional flexibility and more extensions, GoTo Connect might be a solution worth exploring as it’s designed for larger teams and more complex routing requirements. If you’d like more information about that, let me know.

KateG's avatar
KateG
GoTo Manager
5 months ago

Hi Straightshooter​,

 Welcome to the Community.

Thanks for taking the time to share your detailed experience and feedback. I've moved your post to our discussion board since it covers more than a feature request.  

I've shared your comments directly with our product team so they're aware of both the issue you've had with cell phones not registering "1" to answer, and your need for more phone numbers under a Department Extension. I haven’t heard other reports about the answering issue, so your situation is especially helpful for us to review.

If you’re looking for additional flexibility and more extensions, GoTo Connect might be a solution worth exploring as it’s designed for larger teams and more complex routing requirements. If you’d like more information about that, let me know.