Forum Discussion

GlennD's avatar
GlennD
GoTo Manager
2 months ago

Register Your Phone Numbers for SMS Compliance before cut off date of December 1st 2024

Carriers began blocking unregistered outbound SMS on October 1, 2024, and 100% of unregistered outbound SMS will be blocked by December 1, 2024 due to a government-mandated regulation to prevent spam...
gracezen's avatar
gracezen
Visitor

https://drive.google.com/file/d/19EWDrzzazf2stm2K2rJCfTDUmIcUpSSn/view?usp=sharing

KateG's avatar
KateG
GoTo Manager
2 months ago

Hi gracezen 

Did you start the Brand Registration process? The recorded webinar here discusses that process around the 7 minute mark in the webinar. 

  • gracezen's avatar
    gracezen
    Visitor
    2 months ago

    Hi KateG we did. We are just getting an unverified status on brand registration even when we followed everything, even the name is exactly how it appears on our EIN. How to get past this? How many minutes before we know/change status to verified? 

    • KateG's avatar
      KateG
      GoTo Manager
      2 months ago

      Hi gracezen, 

      The best thing would be to contact our support team- the agent will be able to pull up your account and advise on the status of the campaign. 


       

      • gracezen's avatar
        gracezen
        Visitor
        2 months ago

        Yes I tried to but the AI support is the only one that answered me :( How to get an agent?