Forum Discussion

Spencer-S's avatar
Spencer-S
Active Contributor
13 days ago
Solved

Rejection Code 2117

Rejection Code 2117: Invalid Call To Action - The opt-in form must include information on how a customer can receive help I've been having a little bit of trouble with this form. I have submitted it...
  • GlennD's avatar
    GlennD
    13 days ago

    Hi Spencer-S, I've opened a support ticket for you, but from looking at the rejection reason and your website the issue appears to be the last line of your Opt-out message. From what I have seen and read they are looking for something like this to be added: "For assistance reply HELP" to where it says "Reply STOP to opt out of further messaging."  

     

     

GlennD's avatar
GlennD
GoTo Manager
13 days ago

Hi Spencer-S, I've opened a support ticket for you, but from looking at the rejection reason and your website the issue appears to be the last line of your Opt-out message. From what I have seen and read they are looking for something like this to be added: "For assistance reply HELP" to where it says "Reply STOP to opt out of further messaging."  

 

 

Spencer-S's avatar
Spencer-S
Active Contributor
13 days ago

Ok, thank you. I will reach back out to my team. Hopefully after this it will finally be resolved.

  • GlennD's avatar
    GlennD
    GoTo Manager
    13 days ago

    I am going to leave the ticket open so that one of our support representatives also takes a look, just in case there is anything else the Carrier team might call out. We are working with them as closely as possible to make sure that registrations are approved.