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WW123's avatar
WW123
Visitor
16 days ago

SMS Compliance，Rejection Code 2115,Rejection Code 2114

I'm at a loss for what to do next. I've submitted over 20 times and made nearly 15 calls to customer service. Each person tells me to change this or that, yet we keep getting rejected. Our website has been updated more than 10 times according to their requirements, but we're still facing rejections. I have no idea if anyone has successfully completed this registration process, as I'm completely clueless about what to do or change next. The requirements they've listed are all present on our website, yet we're still being rejected. It's utterly incomprehensible and maddening. I need someone from Grasshopper who knows exactly what to do to guide us, or for them to contact Carrier directly to find out specifically what needs to be changed on our end—instead of us guessing and making random changes here and there. It's been almost 2 month, and the issue remains unresolved. If this continues, it feels like Grasshopper is pushing us towards another phone company. This is incredibly frustrating.

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  • WW123's avatar
    WW123
    Visitor
    13 days ago

    You mentioned that you did not see the opt-in or opt-out messaging, but this is incorrect. On my website, at the very bottom under "Contact Us," there are clear instructions on how to opt in and opt out. Additionally, I created the form based on the template provided by your customer service team, making it identical except for updating my company's name and contact information.

  • GlennD's avatar
    GlennD
    GoTo Manager
    14 days ago

    Hi WW123, welcome to the community.

     

    I've already opened a support ticket for you, so someone will be in contact to review the latest registration issue. I did not see codes 2115 or 2114 in the list of most common rejection reasons, but after searching:

    • Rejection Code 2115: Invalid Call To Action - The opt-in form must mention message frequency.
    • Rejection Code 2114: Invalid Call To Action - The opt-in form should mention the types of messages a customer can expect to receive. 

    While I am not an expert, when I looked at the Contact page on your website I did not see any opt-in or opt-out messaging. I believe the Carriers also look for a link to your Privacy Policy on your Contact page.

  • WW123's avatar
    WW123
    Visitor
    14 days ago

    Is there anyone available to assist with this case? It has been delayed for an extended period and has gone through numerous iterations.